And in turn, the motherboard was returned to Burke, where he found that several pins were bent on the product.

However, Burke's refund was denied, with Newegg citing the product being broken upon arrival. Burke claims to have never opened it, having just returned it without even opening the shipping box. The original video from GamersNexus, which has roughly 1.58 million subscribers at the time of writing, released a video called 'Newegg Scammed Us.' In the video, editor-in-chief of GamersNexus explained that after buying a $500 open-box Gigabyte motherboard from Newegg, he realized he didn't need it, and returned it. This policy comes after popular PC hardware review YouTube channel GamersNexus released a video that claimed Newegg knowingly sold them a faulty open-box motherboard, while also refusing to refund them. Speaking to Windows Central, Newegg said that it intends to accept all returns on 'open box' products on a 'no questions asked' basis. The company claims that there were a 'very small number of returns may not have been thoroughly inspected before being routed for returns, liquidations or e-waste recycling and were accidentally resold as 'open box' merchandise.' As such Newegg has 'already changed internal procedures to improve' how it will manage product returns. Newegg has posted a customer service update to its official Twitter account announcing the change in policy. Who knows what SB will look like if it's still around in a couple of years, but it will have a lot fewer members who frequent the site daily if the present management strategy remains in place.Online computer parts retailer Newegg is updating its returns policy after a recent scandal involving the company selling a faulty motherboard. These days, I just do my daily goal on SB and then focus on other sites because offers on other sites pay 20-25% more than SB. Other gpt sites aren't taking as big a cut from partner wall offers and pay more. SB is now in the unenviable position of seeing payouts bottom out so drastically that their membership is collapsing. However, I don't think anyone anticipated the advertiser rebellion that's happening. Payouts have been driven down so VC investors can recoup money.

As is common, when Technology Crossover Ventures (TCV) invested in SB, it placed one of its own as SB's CEO. Hence the strategy to grow membership and that strategy worked. The original startup money included private funds from family and friends who expected to be paid back with interest. I've said this before, SB intentionally had higher payouts in it's early, pre-VC investor days to grow membership to attract VC investors.

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